Resources · Help Center

Getting help

Tell us what happened and we will pick it up. Your request goes to the people who built the system, not to a first line that has to escalate it.

What to include

• The building or site it concerns, so we can look at the right records.
• What you were doing, and what happened instead of what you expected.
• The work order, asset or certificate reference if the problem is on a specific record.
• A screenshot, if it is something you can see. It usually saves a round trip.

If it is urgent

Mark the request as blocking. That means somebody cannot do their job right now, rather than something being inconvenient. We treat those first.

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