Last Updated: 21-05-2026
Welcome to Prova Software. These Terms and Conditions (“Terms”) govern your access to and use of the Prova Software customer relationship management and project management platform, website, and related services (collectively, the “Service”).
The Service is owned and operated by Prova Software EOOD, a company registered in the Republic of Bulgaria, with Unified Identification Code (UIC/EIK) 208821816, and registered office at Macedonia Blvd./St. No. 199, Entrance B, Floor 3, Apartment 6, Silistra 7500, Bulgaria (“Prova”, “we”, “us”, or “our”).
By registering for an account or using the Service, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
1.1 Eligibility: You must be at least 18 years old to use the Service. The Service is intended primarily for business-to-business (B2B) use by professional service providers.
1.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
1.3 Acceptable Use: You agree not to use the Service to:
2.1 Subscription Fees: The Service is billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring, periodic basis (e.g., monthly or annually) as selected during registration.
2.2 Payment Processing via Stripe: All payments are processed securely through our third-party payment processor, Stripe. By providing your payment information, you authorize Stripe to charge your designated payment method for all applicable fees. Prova does not store your full credit card details on our servers. You agree to Stripe’s Services Agreement in addition to these Terms.
2.3 Taxes: All fees are exclusive of Value Added Tax (VAT) and other applicable taxes. As a business registered in Bulgaria, applicable VAT rules will be applied based on your registered EU business address. If you are a VAT-registered business within the EU (outside Bulgaria), the reverse charge mechanism may apply upon provision of a valid VAT ID.
2.4 Non-Payment: If payment fails or your account falls into arrears, we reserve the right to suspend your access to the Service until payment is resolved.
3.1 Prova’s Rights: Prova retains all rights, title, and interest in and to the Service, including all software, design, text, graphics, and other underlying intellectual property. We grant you a limited, non-exclusive, non-transferable license to use the Service during your Subscription term.
3.2 Customer Data: You retain all rights to the data, contacts, project information, and materials you upload to the Service (“Customer Data”). You grant Prova a license to host, process, and display your Customer Data solely for the purpose of providing the Service to you.
4.1 Compliance: As a company registered in the European Union (Bulgaria), Prova is committed to complying with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.
4.2 Data Processing Agreement (DPA): When providing the Service, Prova acts as a Data Processor, and you act as the Data Controller regarding your clients’ personal data. Our processing of such data is governed by our [Link to Data Processing Agreement], which forms part of these Terms.
4.3 Privacy Policy: Our collection and use of your personal information (as the account holder) is governed by our [Link to Privacy Policy].
5.1 Termination by You: You may cancel your Subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle. No refunds are provided for partial months.
5.2 Termination by Prova: We may suspend or terminate your account if you breach these Terms. We will provide 14 days’ notice prior to termination for non-payment.
5.3 Data Retrieval: Upon termination, your account will be deactivated. We will retain your Customer Data for a period of [e.g., 30 days] to allow you to export it, after which it will be permanently deleted from our servers.
The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Prova disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
To the maximum extent permitted by applicable law, in no event shall Prova, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service. Prova’s total aggregate liability under these Terms shall not exceed the total amounts paid by you to Prova in the twelve (12) months immediately preceding the event giving rise to the claim.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria.
We reserve the right to modify these Terms at any time. We will notify you of any material changes via email or a notification within the Service at least 30 days before they become effective. Continued use of the Service after the effective date constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at:
Email: legal@provasoftware.com
Address:
Prova Software
Macedonia Blvd. / St. No. 199
Entrance B, Floor 3, Apartment 6
Silistra 7500
Bulgaria