Many sites, few people
Retail
A store estate is dozens or hundreds of small sites, each run by a manager with a shop to look after and no facilities training. The same obligations repeat at every one of them, and the person reporting a fault is whoever happens to be standing there.
- A store manager raises a job from the shop floor and sees their own store only, because access follows the estate rather than a list.Permissions
- A new store joins the right routines by rule instead of by somebody remembering to add it.Estate
- A regional contractor stops being assignable the day their insurance lapses.Contractors
- Repeat refrigeration and HVAC failures accumulate into a case for replacing the unit.Reliability